At BabyBathMaster, we understand that sometimes you may need to cancel an order. We will try to make the cancellation process as simple as possible.
1. Cancellation Before Dispatch
You may request cancellation of your order before it has been dispatched.
Please contact us as soon as possible with your order number.
If the cancellation request is accepted before dispatch, the order will be cancelled and any eligible refund will be processed to the original payment method.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If the shipment has already been handed over to the courier, you may need to receive the product and follow the applicable Return & Refund Policy, where a return is eligible.
3. How to Request Cancellation
Send your cancellation request to:
Email: admin@babybathmaster.com
Please provide:
- Order number
- Customer name
- Registered mobile number
- Email address
- Reason for cancellation
4. Refund for Cancelled Orders
If your cancellation is approved and a refund is applicable, the refund will normally be processed to the original payment method.
The time taken for the refund to reach your account may depend on your bank or payment service provider.
5. Orders That Cannot Be Fulfilled
BabyBathMaster may cancel an order in certain circumstances, including:
- Product becoming unavailable
- Incorrect product or pricing information
- Payment or transaction issues
- Suspected fraudulent activity
- Delivery restrictions
- Technical or operational issues
- Other legitimate circumstances affecting order fulfilment
If we cancel an order after receiving payment, an applicable refund will be processed.
6. Product-Specific Cancellation Conditions
Certain products may have specific cancellation conditions. Where applicable, these conditions will be mentioned on the relevant product page.
7. Contact Us
For cancellation-related questions, contact:
BabyBathMaster
Email: admin@babybathmaster.com
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